Privacy Policy

Nervali · Privacy & Data

Privacy Policy

This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you visit our website, make a purchase, communicate with us, or otherwise use our services.

1. Information We Collect

  • Name and contact information.
  • Billing and shipping information.
  • Order and transaction information.
  • Customer service communications.
  • Device, browser, IP address, and website activity information.
  • Cookies and similar technology information.
  • Marketing and communication preferences.

2. How We Use Information

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Process payments.
  • Provide order notifications and customer support.
  • Process returns, refunds, and eligible cancellations.
  • Operate and improve our website and services.
  • Help prevent fraudulent or unauthorized transactions.
  • Send marketing communications where permitted.
  • Comply with applicable legal, accounting, tax, and regulatory requirements.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies for essential website functions, preferences, analytics, security, fraud prevention, and advertising where permitted.

4. Service Providers

Personal information may be shared with service providers where reasonably necessary to operate our ecommerce business, including ecommerce platforms, payment processors, logistics providers, analytics services, customer support systems, marketing providers, and fraud-prevention services.

5. Payment Information

Payment transactions may be processed through third-party payment service providers. Complete payment card information is generally processed directly by the relevant payment provider rather than stored directly by our store.

6. Data Retention

Personal information may be retained for as long as reasonably necessary for order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

7. Data Security

Reasonable administrative, technical, and organizational measures are used to help protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, portability, or information about certain processing activities.

Eligible privacy requests may be submitted through the customer support information available on our Contact Us page. Identity verification may be required for certain requests.

9. Marketing Communications

Promotional emails may include an unsubscribe mechanism. Customers may continue to receive necessary transactional messages relating to purchases, returns, security, or customer service.

10. Children's Privacy

Our services are intended for general adult consumers and are not designed to knowingly collect personal information from children where prohibited by applicable law.

11. International Processing

Ecommerce services may involve systems and service providers operating in multiple countries. Personal information may therefore be processed outside your place of residence where permitted by applicable law.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable requirements.

13. Privacy Questions

For privacy-related questions or eligible privacy requests, please use the support information available on our Contact Us page.

Last updated: September 28, 2026