Contact Us
Contact Us
Business Information
Brand Name: Nervali
Legal Company Name: Guangzhou Xinghe Information Technology Co., Ltd.
Business Owner: Wenjie Liu
Business Address: Unit A9-4, Mingsheng Innovation Industrial Park, No. 48 Chuangxin Avenue, Ningxi Subdistrict, Zengcheng District, Guangzhou, Guangdong, China
Website: https://nervali.com
Customer Support Email: service@nervali.com
Telephone: +86 157 9491 0572
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Nervali is owned and operated by Guangzhou Xinghe Information Technology Co., Ltd.
How Can We Help?
Our customer support team can assist with product questions, existing orders, shipping, tracking, returns, refunds, damaged or incorrect items, and general store inquiries.
Please include your order number and the email address used during checkout.
If an item arrives damaged, defective, incomplete, or incorrect, please include your order number, a brief description of the issue, and clear photographs or video where relevant.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
Messages received outside regular support hours will be reviewed during the next available service period.
Returns
Please contact Customer Support before returning merchandise.
Do not send merchandise to our business registration address unless our customer support team specifically instructs you to do so.
Once your return request is approved, the appropriate return facility address and return instructions will be provided.
Last updated: September 28, 2026