Return Policy
Return Policy
We want you to love your purchase! If you're not completely satisfied, you can request a return or exchange within 30 days of receiving your order.
Eligibility for Returns:
-
Items must be unused, in their original packaging, and in resalable condition.
-
Returns must be initiated within 30 days of delivery.
-
Proof of purchase (order number or receipt) is required.
Non-Returnable Items:
-
Items marked as final sale
-
Opened or used personal care products (for hygiene reasons)
How to Request a Return:
-
Email us at our personal email: nervalillc01@gmail.com with your order number.
-
Our team will provide return instructions and a shipping label (if applicable).
-
Once your item is received and inspected, a refund or exchange will be processed within 5–7 business days.
Refunds:
-
Refunds are issued to the original payment method.
-
Original shipping costs are non-refundable.